Refund policy

Refund & Return Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

We accept returns on eligible items within 30 days of purchase.

Items must be unused, uninstalled, and in their original packaging.

Proof of purchase (order number or receipt) is required.

Defective or damaged items may be replaced within 30 days of purchase.

If the item is defective or incorrect due to our error, we will replace it at no additional cost.

Replacements are subject to product availability.

The following items are not eligible for return or refund:

Installed or used HVAC systems or parts

Refrigerants (opened or unsealed)

Electrical components once installed

Clearance or final sale items

Custom or special-order items

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds will be issued to the original payment method.

Shipping costs are non-refundable unless the return is due to our error.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service for returns.

Orders may be canceled before shipment.

Once an order has shipped, it must follow the return process above.

If you have questions about a return, replacement, or refund, please contact us:

📧 Email: support@goodtimehomeservices.com

📞 Phone: (678) 394-8776